Terms & Conditions

Acceptance of Terms

Please read these terms and conditions carefully before purchasing or placing orders to our website. By using the site, you are accepting the practices described in this privacy policy. https://syonafans.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://syonafans.com and other offline sources.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists we will not use the same.

Cookie/Tracking Technology

The Site uses cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you have previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may disclose to third party services certain personally identifiable information listed below:

This information is shared with third party service providers so that we can:

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information

Online Advertising, We Use

We use Google Analytics Advertising Features for remarketing to advertise across the Internet. Remarketing will display relevant ads tailored to you based on what parts of the https://syonafans.com website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google Analytics remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to participate in our remarketing, you can opt out by using the Google Analytics Opt-out Browser Add-on. We reserve the right to make changes to this policy. Any changes to this policy will be posted in the website https://syonafans.com

These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward and not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Shipping orders outside India

We currently do not accept orders for international shipping on our website.

GST

We invoice all transactions and charge all taxes as per regulations and law prevailing in India.

Payment Methods

We do not accept cash and cheque. Payment might be made by debit card/ credit card/ UPI payment.

Cancellation, Returns and Replacement Policies

Cancellation Policy

Order can be cancelled within 24 hours from order placement.

Cancellation

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:

Cancellation Criteria

Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.)

In case of incorrect product or specification chosen in this order.

Non-availability of products – in exceptional cases, if a product runs “out of stock” the order will be cancelled.

Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel the order.

Disclaimer

Product might vary from the image shown and Pictures of product are for illustration only. Products on this Site are not in stock all the time. All product pictures, description, product logos, availability and product rate are subject to change at any time without notice.

Contact

Please, contact our Customer Care Team for any service request:

Mail us on: customercare@syonafans.com or Contact us on: +91 7500 17330

Warranty Details

Hush premium fans are warranted against defects arising out of faulty design, workmanship, and material for the period of 5 years from the date of invoice.

1. Warranty shall be valid on the condition that the assembly instructions were followed when the Product is assembled.
2. Warranty shall be valid only if the product is used for its intended purposes, and handled in accordance with the handling instructions.
3. The customer will notify the company properly about any defects noticed and give the company or its service centre sufficient opportunity to inspect, test and remedy them for which the customer will deposit the original invoice.
4. Inspection and test report of the company / service centre will be treated as final and binding under the warranty for determining defects, repairs / alterations required or carried out, or certifying working of the goods thereafter.
5. The company or its authorized service centre will be entitled to retain any defective parts replaced under the warranty.
6. The company’s liability under the warranty will be limited only to defects which occur under the conditions of normal operation and proper use. It excludes defects occurring because of abuse, faulty care or maintenance, repair / alterations to goods or parts by others, use in electrical supply for which the goods are not designed or damage caused by lightning or other electrical disturbances.
7. The customer will have no claim under this warranty in respect of any personal injury, damage to property or consequential damage, or for utilization of the goods not in accordance with our user manual.

Warranty does not cover the following

1. If the fans are repaired by the buyer or a third person without Syona's previous written permission during the warranty period.
2. Components subject to wear, such as consumables by their nature or are made of plastic are not covered by this warranty.
3. Exposure to unusual conditions e.g. chemical, collision with any objects
4. Damage resulting from failure to apply, install or maintain products according to manufacturer instructions and guidelines.
5. Damage caused by accident or a natural disaster such as fire, terrorist attack, flooding, sand, dirt, windstorm, hail, earthquake, etc.
6. Alteration or modification of the product.